Hana Top

At Popluca, we truly care about your shopping experience. Please read our refund policy carefully before placing your order 💛

Returns & Eligibility
We accept returns under the following conditions:
•⁠ ⁠Requests must be made within 3 days after receiving your order
•⁠ ⁠Items must be unused, unwashed, and in original condition
•⁠ ⁠All tags and original packaging must be intact

We reserve the right to reject returns that do not meet these conditions.

Non-Refundable Items
Please note that the following items are not eligible for return or refund:
•⁠ ⁠Sale or discounted items
•⁠ ⁠Pre-order or custom-made items
•⁠ ⁠Accessories and innerwear

Wrong or Defective Items
We’re so sorry if this happens 🥺
If you receive a wrong or defective item, please contact us within 24 hours with:
•⁠ ⁠Your order number
•⁠ ⁠Clear photos/videos of the issue

Once verified, we will gladly offer a replacement, refund, or store credit.

Refund Process
After we receive and inspect your return, we will notify you of the approval.

Approved refunds will be processed within 3 business days to your original payment method.

Shipping Fees
Shipping fees are non-refundable, unless the issue is from our side (wrong or defective item). Return shipping costs are the responsibility of the customer.